Privacy Policy
West Hill Apothecary Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, purchase our products, or interact with us.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
1. Information We Collect
We may collect and process the following information:
Contact Details: Your name and email address, when you sign up to our email campaigns.
Order Details: Your name, postal address, and contact information when you place an order.
Payment Information: Payment details are processed securely through Wix’s integrated payment providers. We do not store or have access to your full payment card information.
Technical Data: Basic data collected automatically by Wix, such as IP address, browser type, and usage statistics, to help us improve our website.
2. How We Use Your Information
We use your personal data for the following purposes:
To process and fulfil your orders, including shipping and delivery.
To manage and operate our email campaigns, if you have subscribed.
To comply with legal obligations, such as tax and accounting requirements.
To improve our website and customer experience.
We will never sell or share your personal data with third parties for marketing purposes.
3. Where Your Data Is Stored
Customer information is stored securely within the Wix CMS (our website platform).
Delivery information necessary for shipping is shared with our delivery providers, solely for order fulfilment.
We do not store your personal data outside Wix and our delivery providers.
4. Legal Basis for Processing
We process your personal data under the following legal bases:
Contractual necessity: To process your orders and deliver goods.
Consent: When you sign up for our email campaigns.
Legal obligation: For record-keeping and tax compliance.
Legitimate interests: To improve our website and services.
5. Data Retention
Order information is kept for 6 years in line with UK tax law.
Email campaign data is kept until you unsubscribe.
We will securely delete or anonymise your data once it is no longer required.
6. Your Rights
Under UK GDPR, you have the following rights:
To access the personal data we hold about you.
To request correction of inaccurate or incomplete data.
To request deletion of your personal data, where legally permissible.
To restrict or object to the processing of your data.
To withdraw consent for marketing emails at any time (via the “unsubscribe” link).
To lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
7. Data Sharing and Third Parties
We only share your data with:
Wix.com Ltd (our website host and CMS provider).
Evri (for shipping and delivery).
Payment processors (such as Stripe or PayPal, via Wix’s secure integrations).
Each third party is GDPR-compliant and processes data only as required to provide their service.
8. Security
We take appropriate measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Wix provides secure hosting and encryption.
9. Cookies
Our website, hosted on Wix, uses cookies and similar technologies for functionality and analytics. You can manage your cookie preferences through your browser settings.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
West Hill Apothecary Ltd
Email: hello@westhillapothecary.co.uk
Registered in England & Wales: 16567804
Cookie Policy
West Hill Apothecary Ltd (“we”, “our”, “us”) uses cookies and similar technologies on our website. This Cookie Policy explains what cookies are, how we use them, and your rights to control their use.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They allow websites to function, remember preferences, and provide analytics about site usage.
Cookies may be:
Session cookies (deleted when you close your browser)
Persistent cookies (remain until they expire or are deleted)
First-party cookies (set by our site)
Third-party cookies (set by other services integrated into our site, such as analytics or payment providers)
2. How We Use Cookies
We use cookies on our Wix-hosted website for:
Essential Functions: To enable our website to work properly (e.g., shopping cart, checkout process).
Analytics & Performance: To understand visitor interactions, improve our site, and track website performance.
Preferences: To remember your settings and enhance your browsing experience.
Marketing (only if enabled): To send relevant offers and measure the effectiveness of campaigns (e.g., if you subscribe to our email campaigns).
3. Types of Cookies We Use
As our website is hosted by Wix.com Ltd, the cookies in use may include:
XSRF-TOKEN – for security.
hs – for security.
svSession – to identify unique visitors and track sessions.
SSR-caching – to indicate how a site was rendered.
_wixCIDX / _wix_browser_sess – for system monitoring/debugging.
consent-policy – for cookie banner compliance.
smSession – to identify logged-in site members.
TS* – for security and anti-fraud.
bSession – to measure system effectiveness.
fedops.logger.sessionId – for stability/measurement.
4. Third-Party Cookies
Our site may also use cookies from trusted third parties, such as:
Evri (for shipping integrations)
Payment processors (such as Stripe or PayPal, via Wix)
Analytics tools (if enabled)
These providers use cookies in accordance with their own privacy policies.
5. Managing Cookies
When you first visit our site, you will see a cookie banner where you can accept or reject non-essential cookies.
You can also manage cookies through your browser settings:
Please note: Disabling cookies may affect the functionality of our website.
6. Updates
We may update this Cookie Policy from time to time to reflect changes in technology or law. Please check this page regularly for updates.
7. Contact Us
If you have any questions about our use of cookies, please contact:
West Hill Apothecary Ltd
Email: hello@westhillapothecary.co.uk
Registered in England & Wales: 16567804